Terms of Service for Customers
Last updated: June 2026
Please read these Terms of Service for Customers carefully. By visiting, downloading, using, or attempting to interact with any part of the Services, you confirm that you have read these terms, are entering into a legally binding contract with us, and agree to comply with these Terms. If you do not agree with these Terms, you must not use the Services. For information about how we collect and use personal data, please see our Privacy Notice.
1. INTRODUCTION
1.1. Who are we?
We are MeTime Corporation Limited, with company number 669120 and registered address at 5 Fitzwilliam Square East, Dublin 2, Ireland ("we", "our" or "us").
1.2. Definitions
To make things easier, in these Terms, when we say:
1.2.1. "Customer" (also "you" or "your") we mean an individual who has a customer account on the Services;
1.2.2. "Provider" we mean a clinic, company, or organisation, or an individual professional or consultant, that has a provider account on the Services;
1.2.3. "Services" we mean the MeTime app, the website located at www.metime.com, any content and materials on our app and website, and any other software, products, services, information, tools, and technology that we make available;
1.2.4. "Treatments" we mean advice, consultations, recommendations, products, services, procedures, and treatments that a Provider offers or supplies.
When we use the terms 'personal data', 'controller', 'processor', 'special categories of personal data' and 'personal data breach', they have the meanings given to them in the EU General Data Protection Regulation (GDPR). Where a Provider you engage is a U.S. HIPAA Covered Entity, the terms 'Protected Health Information' (PHI), 'Covered Entity', and 'Business Associate' have the meanings given to them under HIPAA, and the handling of your PHI is governed by the HIPAA Business Associate terms between that Provider and us referred to at paragraph 14.8.
1.3. Service summary
The MeTime Services make it easier for you, as a customer seeking information on Treatments, to learn more about Providers and the Treatments they offer. With the Services, you can:
1.3.1. create a customer account and submit information through the Services, such as your preferences, areas of interest, and photos, including by completing a multimedia request (a "multimedia journey");
1.3.2. match with Providers and, for example, through online messaging and video conferencing, exchange information with Providers whom you choose to connect with. When you submit a multimedia request through the Services, a Provider can review the information you provide and respond with treatment suggestions, offers, and appointment proposals;
1.3.3. receive treatment suggestions that are surfaced to you based on the information, profile, preferences, and photos you submit.
When you are ready, you can use your own judgement to choose the best Provider for you, and use the Services to book an appointment and pay for a Treatment.
1.4. Contacting us
If you want to learn more about the Services or have any questions, you should first consult our online FAQs and support resources. If you still need help, you can contact us at [email protected].
2. AGREEMENT
2.1. Intended users
These are the Terms on which we allow customers to download, sign-up for, and use the Services (or any part of them). These Terms form a binding contract between you and us.
2.2. Current Terms
Each time you visit, download, or access the Services, including any updates, you agree to the current version of these Terms on your current visit.
2.3. Other terms
There are other terms that may apply to you when using the Services that are not part of these Terms, but which contain provisions that you must comply with:
2.3.1. our Privacy Notice available at https://metime.com/privacy-policy;
2.3.2. if you download our app from an app store, the app store's rules and policies may also control the ways in which you can use our app.
2.4. Changes to these Terms
We have the right to change these Terms from time to time. We will notify you of a significant change via email or in-app notification. By continuing to use the Services after a change takes effect, you accept it.
3. RELATIONSHIP
3.1. Relationship with us
The Services provide a platform for you and a Provider to identify each other and transact directly. Our role is limited to offering technology to facilitate the connection and exchange of information between you and a Provider through the Services. We are not a party to the relationship or any dealings between you and a Provider. We have no input and do not influence the interaction between you and Providers.
3.2. Supply of Treatments
The Provider is solely responsible for determining what Treatments to offer, the time, place, manner, and means of providing those Treatments, and the terms on which it offers and supplies those Treatments. The contract for the supply of any Treatment is between you and the Provider, and not with us.
3.3. Important information
We are a technology platform that connects customers with providers. We are not a healthcare provider, and we do not deliver any medical or healthcare treatment ourselves. We do not supervise, direct, or control how a Provider supplies any Treatment, and we are not party to the contract between you and a Provider for a Treatment.
The Services include automated features that surface information to help you and Providers find each other. These include the treatment suggestions presented to you based on the multimedia journey information you have submitted (described at paragraph 1.3.3 and surfaced on metime.com as 'instant personalised suggestions') and the AI-supported matching that helps connect you with relevant Providers. These features are decision-support only; they do not constitute medical advice, do not replace a Provider's independent clinical judgement, and do not replace your right to consult any provider of your choosing. All clinical decisions remain with you and the Provider. Where the Services produce a decision that engages your rights under Article 22 GDPR or the equivalent rights under other applicable laws, you can request human intervention as described in our Privacy Notice.
When we describe providers on our public pages as 'Verified Providers' or similar terms, that statement refers to the limited account-verification checks we conduct during provider onboarding (including reviewing the information the provider provides about its identity, business, and credentials). Account verification by us is not an endorsement, certification, or warranty of the provider's clinical competence, ongoing fitness to practise, treatment quality, or treatment outcomes. The information shown on each provider's profile is supplied by the provider; we do not guarantee its accuracy or currency. You should make your own inquiries before booking any Treatment, including verifying the provider's qualifications, registration, and standing directly with the relevant regulator or professional body.
3.4. Your responsibilities
You are solely responsible for: (a) the accuracy and completeness of the information you provide about yourself and your needs; (b) using your own judgement when selecting a Provider and when deciding whether to undergo any Treatment; (c) disclosing to your chosen Provider any information relevant to your suitability for a Treatment; (d) compliance with all applicable laws when using the Services; and (e) all communications you have with Providers.
3.5. Your commitments
By using the Services, you confirm that you:
3.5.1. are 18 years old or older and have the legal capacity and authority to enter into and agree to these Terms;
3.5.2. are using the Services for your own personal purposes;
3.5.3. will provide information about yourself that is accurate, complete, and not misleading, and will keep it up to date;
3.5.4. will comply with all applicable laws when using the Services and will not use the Services for any illegal or unauthorised purpose.
3.6. Verifying information
We have the right to ask you, at any time, to verify the information you have provided or your compliance with paragraph 3.5. You must reasonably supply the information we request.
3.7. Arranging access
It is your responsibility to select, obtain, and pay for internet access (including excess charges if you exceed any data allowance) and the device or equipment necessary to access and use the Services.
3.8. Updates to the Services
From time to time, we may automatically update any part of the Services to improve or modify performance or functionality, reflect changes in laws or regulations, address security issues, or for other reasons.
3.9. Avoiding fees
We invest heavily in our Services to make it easy for customers and providers to connect and transact efficiently and safely. You must not seek to avoid the fees and charges we apply by arranging to transact, communicate, or pay a Provider outside the Services, where doing so is intended to circumvent those fees.
4. CUSTOMER ACCOUNTS
4.1. Creating a customer account
To access and use certain elements of the Services, you must register and create a customer account by providing your details. You must supply accurate, complete, and up-to-date information at the time of registration and keep it up to date. We have the right to decline to supply a customer account or to offer the Services to anyone.
4.2. Safeguarding details
You are responsible for maintaining the security of the user ID and password used to access your account. You must keep these confidential, must not share them with anyone, and must not allow anyone else to use them. You are responsible for all activities under your customer account.
4.3. Interactive features
The Services may provide access to interactive features, for example, live message and video chat functionality that allows you to interact with Providers and us. You must use the interactive features in a manner consistent with these Terms and applicable laws.
4.4. Third-party links
The Services may display links to independent websites or content that are not connected to us. These are not under our control, and we are not responsible for their content, function, or availability.
5. CONFIDENTIALITY
5.1. Your confidentiality obligations
You agree:
5.1.1. to keep secret and safeguard all confidential information that you receive or are otherwise exposed to while exercising your rights or performing your obligations under these Terms;
5.1.2. to use that confidential information only for the purpose of fulfilling your obligations or exercising your rights under these Terms;
5.1.3. to use the same care to protect that confidential information as you would use to protect your own similar information, but in no event less than commercially reasonable safeguards;
5.1.4. not to disclose any of that confidential information to any third party unless you have prior written consent or the disclosure is required by a court or by applicable law.
When we use the term "confidential information," we mean any information of ours or of a Provider that is marked confidential or should reasonably be understood to be confidential.
5.2. Our use of your information
We will not use your treatment information, multimedia journey content, or images for our advertising or marketing without your separate, informed consent. We handle the information you submit through the Services, and your interactions with Providers, in accordance with these Terms and our Privacy Notice.
6. FEES
6.1. No subscription fee
The Services are free for you to browse, match with Providers, and communicate through. We do not charge you a subscription fee to use the Services.
6.2. Payment for Treatments
You pay the Provider for any Treatment you book through the Services. Pricing, bookings, and payments are dealt with in paragraph 7.
6.3. Optional paid features
We may introduce fees for certain optional features from time to time. We will notify you in advance, and you are not obliged to use any fee-based feature.
6.4. Taxes
Where applicable, we may also collect all required taxes (such as value-added tax) on any fees you pay to us.
7. PRICING, BOOKINGS & PAYMENTS
7.1. Pricing
The Provider is responsible for setting the price it offers and charges you for a Treatment. The price and terms for a Treatment are shown to you through the Services before you book.
7.2. Booking a Treatment & Payment
You can book a Treatment from a Provider through the Services. The Provider can request payment from you through the Services. We process payments through a third-party payment processor (Stripe). Your payment is collected on behalf of the Provider, who is responsible for the Treatment.
7.3. Contract of sale
We are not involved in the actual transaction between you and the Provider, and we do not represent either party in any negotiations. The contract for the supply of a Treatment is between you and the Provider.
7.4. Cancelling a booking
If, for any reason, a Provider is unable to supply the Treatment, the Provider should tell you before cancelling. If you wish to cancel, you should follow the Provider's cancellation terms and the instructions in the Services. If you request a refund for a Treatment that has not been supplied, we will consider the request and may ask you to contact the Provider directly, as the contract for the Treatment is with the Provider. If a Treatment is cancelled or does not take place, we are not required to refund our administration fees or the payment processing charges.
7.5. Complaints
If you have any queries or complaints about a booking, payment, or the provision of a Treatment, we will advise you to contact the Provider directly. We may, at our discretion, assist in facilitating communication, but the Provider is responsible for resolving complaints about a Treatment.
7.6. Chargebacks
You must not initiate a chargeback or payment dispute for a Treatment without first seeking to resolve the matter with the Provider and, where appropriate, with us. We have the right to take any action we consider appropriate, including suspending your account, in response to fraudulent or abusive chargebacks.
7.7. Changing fees
We may change any fees and charges payable to us, or introduce new ones, from time to time, and we will notify you in advance.
8. OUR INTELLECTUAL PROPERTY RIGHTS
8.1. IP rights
All intellectual property rights in the Services throughout the world belong to us, or our licensors, and the rights in the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Services other than the right to use them in accordance with these Terms.
8.2. Limited rights
The elements of the Services, including the general design and imagery, are protected by copyright, database rights, trademarks, patents, and other intellectual property rights.
8.3. Unauthorised use
We have the right to investigate any suspected or actual improper, illegal, or unauthorised use of the Services (or any part of them) and to take any action we consider appropriate, including reporting any suspected illegal activity to the relevant authorities.
9. YOUR CONTENT
9.1. Customer content
To enable us to provide the Services, you agree to grant us certain permissions with respect to the content you provide through the Services ("customer content"). You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, store, translate, and display the customer content solely as necessary to operate and provide the Services to you, including to surface your multimedia request to the Providers you choose to connect with. This licence does not permit us to use your customer content for advertising or marketing without your separate consent (see paragraph 5.2).
9.2. Sharing with Providers
When you submit a multimedia request or otherwise communicate through the Services, the relevant content is shared with the Provider or Providers you match with so that they can respond to you. Once a Provider receives your content, that Provider is responsible for it as described in paragraph 14.1.
9.3. Right to share
You warrant that you own or have a right to share any customer content and that the customer content will not violate the rights (including the intellectual property rights) of any third party.
9.4. Removal and edits
You agree that, in our sole discretion, we may remove any customer content if, in our opinion, it does not comply with these Terms or applicable law.
10. TERMINATION
10.1. Term
These Terms remain in effect until we or you terminate them.
10.2. Your rights
You can close your customer account and terminate these Terms at any time by following the instructions in the customer account section of the Services.
10.3. Our rights
We have the right to limit, suspend, modify, or withdraw all or any part of the Services, delete the customer content, or suspend or terminate a customer account at any time, with or without notice and with or without cause.
10.4. App store terms
The app store where you have an account may stop marketing or stop allowing the installation of our app at any time. This is outside our control, and we are not responsible for any termination of your right to use the app as a result.
10.5. Effects of termination
Upon termination of your customer account, you must immediately cease all activities authorised by these Terms, including your use of the Services.
10.6. Surviving provisions
Paragraphs 5, 7, 8, 9, 11, 13, and 14 survive the termination or expiration of these Terms. Any amounts owed by a party to the other party before termination remain owing after termination.
11. LIABILITY
11.1. Warranties
To the extent permitted by applicable law, we provide the Services on an 'as-is' and 'as available' basis. We make no representations, warranties, or guarantees of any kind, express or implied, regarding the Services.
11.2. Service limitations
The Services have not been developed to meet your specific requirements. We are not a provider of medical services, and we do not warrant that the Services will be free of viruses, bugs, or other defects.
11.3. Force majeure
We are not liable or responsible if our provision of the Services or any other responsibility we have under these Terms is hindered, delayed, or prevented by events outside our reasonable control.
11.4. Our liability
To the extent applicable law permits, we and our affiliates, and our and their respective directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors ("our team") have no liability to you for any loss of profit, loss of opportunity, loss of goodwill, loss of data, loss of anticipated savings, or any indirect, consequential, incidental, special, punitive, or exemplary loss or damage, however caused. Nothing in these Terms makes us responsible for any Treatment, which is the sole responsibility of the Provider.
11.5. Exclusions
Nothing in these Terms excludes or limits either party's liability where doing so would be unlawful, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable consumer-protection law.
11.6. Scope
The limitations and exclusions in these Terms apply to every loss, damage, claim, and liability arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, restitution, or any other legal theory.
11.7. Claims
You agree to indemnify, defend, and hold harmless us, our affiliates, and our and their respective directors, officers, employees, consultants, and agents from and against any claim, demand, action, suit, proceeding, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or in connection with your misuse of the Services or a breach of these Terms by you. This paragraph does not require you to indemnify us for matters arising from our own negligence or breach, or to any extent that would be unlawful under applicable consumer-protection law.
11.8. Disputes
If a complaint or dispute arises between you and a Provider, you agree to release us (and our affiliates, and our and their respective directors, officers, employees, consultants, and agents) from all liability arising from that complaint or dispute, except to the extent the matter arises from our own breach of these Terms or our own negligence.
12. ACCEPTABLE USE
12.1. Use of the Services
You must not use the Services:
12.1.1. in any manner inconsistent with these Terms;
12.1.2. in a way that violates or attempts to violate any applicable law, regulation, rule, or code;
12.1.3. in a way that causes or is likely to cause the Services, or access to any part of them, to be interrupted, damaged, or impaired in any way;
12.1.4. for any unlawful, fraudulent, improper, or malicious purpose or effect;
12.1.5. to submit false or misleading information;
12.1.6. to engage in any deceptive or misleading practices;
12.1.7. in any way that infringes the legal rights (including the privacy or intellectual property rights) of any other person;
12.1.8. to deceive any person, to impersonate any person, to mislead as to the origin of your information, or to misrepresent your identity or affiliation;
12.1.9. to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;
12.1.10. to transmit or procure the sending of content or material that is defamatory, racist, sexist, false, misleading, discriminatory, hateful, obscene, offensive, or otherwise unlawful;
12.1.11. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
12.1.12. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form or similar solicitation (spam).
12.2. Restrictions
You must not:
12.2.1. access or attempt to access the accounts of another user;
12.2.2. use the Services in any way that could damage, compromise, overburden, disable, or impair the Services, anyone's server, systems, or networks, or that could interfere with any other party's use of the Services;
12.2.3. use the Services in order to build a product or service that competes with the Services;
12.2.4. circumvent or manipulate the security features of the Services or attempt to gain unauthorised access to the Services, any part or feature of the Services, or any other systems or networks connected to the Services;
12.2.5. use the Services to obtain or attempt to obtain any materials or information through any means not intentionally made available to you;
12.2.6. rent, lease, sell, sub-license, loan, provide, delegate, or otherwise make available your access to the Services (or any part of it, including any of the software in or accessible through it) in any form, in whole or in part, to any person;
12.2.7. reproduce, republish, reverse-engineer, disassemble, decompile, translate, duplicate, copy, create derivative works from the whole or any part of the Services;
12.2.8. translate, merge, adapt, vary, alter, or modify the whole or any part of the Services, or allow the Services or any part of it to be combined with, or become incorporated in, any other programs;
12.2.9. hack into or insert harmful or malicious code, such as viruses, or harmful data, into the Services, or any other network or system.
13. GENERAL
13.1. Relationship
Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and us. You have no authority to bind us or to act on our behalf.
13.2. Contact
If we need to contact you, we will do so by email, SMS, or online message using the contact details you have supplied.
13.3. Entire agreement
These Terms (and any other terms, policies, and operating rules we provide when you engage with a feature of the Services) are the entire agreement between you and us in respect of their subject matter and supersede any prior agreements, proposals, or representations.
13.4. Transfer
You may only transfer your rights or obligations to someone else under these Terms if we agree to this in writing. We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens, and this will not affect your rights under these Terms.
13.6. Waiver
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations.
13.7. Severability
Each paragraph in these Terms operates separately. If a court decides that any of them are unlawful, the remaining paragraphs remain in full force and effect.
13.8. Meaning of certain terms
When we use the words "writing" or "written" in these Terms, this includes emails. In these Terms, the singular includes the plural and vice versa.
13.9. Governing law & jurisdiction
The existence, formation, interpretation, operation, and termination of these Terms and any claim, matters, or disputes arising out of or in connection with these Terms (whether contractual or non-contractual) are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction to hear and determine any such claim, matter, or dispute between you and us. However, this does not prevent us from instituting proceedings in any other competent court to seek injunctive or interim relief, and nothing in this paragraph deprives you of the protection of any mandatory consumer-protection laws of the country in which you live.
14. DATA PROTECTION
14.1. Roles
We are the controller of the personal data we process to create and operate your customer account and to provide the Services to you, as described in our Privacy Notice. When you send personal data to a Provider through the Services (for example, in a multimedia request), that Provider becomes the controller of that personal data once it resides in the Provider's account, and we act as the Provider's processor in respect of it. You are the data subject in relation to your personal data.
14.2. Your rights and our Privacy Notice
Full details of the personal data we collect, why we collect it, the legal bases on which we rely, how long we keep it, and how you can exercise your rights — including your rights of access, rectification, erasure, restriction, objection, and data portability, and your right to request human intervention in relation to automated decisions under Article 22 GDPR — are set out in our Privacy Notice. To exercise your rights in respect of personal data held by a Provider as controller, you should contact that Provider.
14.3. Health and special category data
Information relating to your health or Treatments is special category personal data and is given additional protection under data protection law. Providers and we process this information on the legal bases set out in our Privacy Notice, which may include your explicit consent. You can withdraw consent at any time as described in the Privacy Notice, without affecting any processing carried out before withdrawal.
14.4. Security
We implement appropriate technical and organizational measures to protect your personal data, in accordance with Article 32 of the GDPR.
14.5. Service providers
We use carefully selected service providers to help us operate and deliver the Services. Where they process personal data on our behalf, they act as our processors or, where a Provider is the controller, as subprocessors. As of the date of these Terms, these include providers of: payment processing; cloud hosting and storage within the EEA; web and product analytics; tag management; single sign-on and identity-provider authentication; advertising-related services; in-app video consultations; in-app chat and messaging; error monitoring and diagnostics; content delivery and security (including first-party-style web analytics); and third-party messaging services, where you choose to engage with a Provider through them.
14.6. International transfers
Some of the service providers that support our business may be located in countries outside the European Economic Area (EEA) and the United Kingdom (UK), including the USA. Where personal data is transferred to a country that is not deemed by the European Commission (for EEA transfers) or the UK Secretary of State (for UK transfers) to provide an adequate level of protection, we rely on appropriate safeguards, including: (a) the European Commission's Standard Contractual Clauses for EEA-origin transfers; (b) the UK International Data Transfer Addendum to the EU SCCs or the UK International Data Transfer Agreement for UK-origin transfers; (c) the EU-US Data Privacy Framework and the UK Extension to the DPF where the recipient is DPF-certified; or (d) any other transfer mechanism that applicable law permits. Further details, and how to obtain a copy of the relevant safeguards, are set out in our Privacy Notice.
14.7. Nature of the Internet
The transmission of information over the internet can never be completely private or secure, and you accept the risk that others may be able to read or intercept any information, text, video, or image you submit or send using the Services, even if a particular transmission is identified as secure or encrypted.
14.8. HIPAA
Where a Provider you engage is a U.S. HIPAA Covered Entity and the information you share through the Services constitutes Protected Health Information (PHI), that Provider acts as the Covered Entity and we act as its Business Associate. The handling of your PHI by us is governed by the HIPAA Business Associate Agreement between that Provider and us, which is set out in paragraphs 14.10 to 14.18 of our Terms of Service for Providers. Your individual rights under HIPAA — including rights of access to, and amendment of, your PHI, and to an accounting of disclosures — are exercised through your Provider as the Covered Entity, and we will assist the Provider in meeting those requests as its Business Associate.
14.9. Account deletion
If you would like more information about how to delete your account, please follow the instructions in the customer account section of the Services or contact us at [email protected].